Orders & Returns Before initiating a return please follow the important guidelines below.
Please email us first at
You may also leave a message Toll Free:
Is Something Not Working Right? Before returning your purchase, try these troubleshooting tips:
- Have you tried turning it off and on again?
- If you need setup help or technical assistance, please leave a message for our trained audio / video experts for professional help at
866-340-9998. We will return your call to promptly offer assistance.
- Have you checked the troubleshooting tips provided in the owner's manual? There are usually great suggestions from the manufacturer listed here that answer frequently asked questions.
Returning Large Items Shipped via Motor Freight
When you receive your package from us we recommend that you keep all packing material for at least 30 days in case you need to return it.
If your package was damaged in shipping
We'll have our carrier contact you to schedule a return. If the package was obviously damaged at the time of delivery, please refuse the delivery and email us right away.
If you just don't like it
We will accept your return; we just ask that you pay for the return shipping and any associated processing fees. You'll also need to package the product in its original box with all of the original packing material, accessories and outer box if necessary. We'll have our carrier contact you to schedule an exchange or return.
Returning Defective Items
Defective items can be returned within 30 days of the purchase date providing you still have the original manufacturer box and packaging. Please include a quick note on with a detailed description of the defect and how to replicate the problem. Based on your preference, we will either exchange or refund your purchase. Refunds will be issued in the same manner as the original form of payment (credit card, PayPal, Amazon Pay, etc). Please note that additional fees may apply in the event of missing parts or accessories.
Returning New & Like-new items
OneCall will accept returns of factory-sealed or open like-new merchandise within 30 days of the purchase date. The original manufacturer’s packaging is required for a full refund. We can offer a refund or exchange based on your preference. Refunds will be made in the same manner as the original form of payment (Credit Card, PayPal, Amazon Pay, etc). Please note that additional fees may apply in the event of missing parts or accessories.
Unfortunately, we are unable to accept returns on the following items:
- Special-order merchandise
- Custom cut-to-length audio or video cable
- Products with a missing or altered serial number
- Products with a different serial number than was fulfilled on your order
- Products with a missing or altered UPC
Shipping Your Return
Please follow the steps below for a successful return & refund:
- Please email us first at
firstname.lastname@example.org we can give you a Return Authorization Number. Returns without this pre-authorization will take significantly longer to process:
- Leave a message nationwide:
- Make sure to include all factory-packed accessories in the original carton, with all UPC and bar codes intact (incomplete returns may be subject to additional fees).
- Return Merchandise must be double-boxed if being shipped, with no writing on the manufacturer's box. Some larger items do not require double boxing. Please email us at
email@example.com you have questions.
- Please choose a shipping carrier and ship your package to the appropriate address:
How Long does it take to get my refund?
Returns that meet the above conditions will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.
As easy as we try to make it, we realize that returning merchandise is no fun. So if you have any doubts or concerns about your purchase, our knowledgeable staff has all the information you need to feel comfortable with your order before you place it.
Please email us at