Motor Freight Shipping Explanation

Looking forward to receiving your new television? We are looking forward to hearing about your pleasant delivery. The following information will ensure hassle–free delivery of your new TV. Please read.

Tracking information

When your TV leaves our warehouse, we will send you an email with a tracking number and the shipper's website. We advise tracking your shipment a day or two after receiving the order tracking email. Type of shipment Your TV is being delivered via motor freight curbside delivery, meaning the TV will be lowered to the curb via lift gate. You are responsible for taking the TV from the curb into your home. We advise having additional help in moving the TV. Based on liability guidelines, the delivery driver cannot move the unit any further than the curb.

Schedule delivery

We recommend being proactive and calling the shipping company to arrange delivery once your tracked shipment gets close to your location. The shipping company will provide a four–hour delivery window. Call on the scheduled delivery day to confirm your appointment.

Note:
  1. There may be local restrictions on the time of day the delivery may take place.
  2. Delivery times can be affected by inclement weather at no fault of OneCall or the shipping company.

Signing for your TV – 1, 2, 3

1. Check the box

Once the TV is lowered to the curb, inspect the outside of the packaging. Make note of any imperfection, no matter how minor (scuffs, indentations, tearing) in writing on the Delivery receipt. Also write, "possible concealed damage." Please keep in mind that the intent of the box is to protect the unit. So, while the box may have minor imperfections, the internal contents are probably fine.

2. Check the Shock Watch™

Some of our motor freight shipments are equipped with an item called Shock Watch. This device indicates the possibility of a damaging impact. The package will have two stickers, each with a small, liquid–filled tube, on the front and back. Check both tubes to determine if the Shock Watch has been activated. If RED, write "shock watch activated" on the Delivery receipt; if clear, write "shock watch clear." Please keep in mind the Shock Watch is extremely sensitive. Do not be immediately concerned if it is activated, as activation is not a guarantee of damage. It is simply an extra measure for us to provide you with an excellent shopping experience.

3. Uncrate within 72 hours

Uncrate your TV and inspect it for any hidden shipping damage. In most cases of hidden shipping damage, as long as you have signed for the TV correctly and contacted us within 72 hours, we will send a replacement and pick up the damaged TV during delivery. Anything escalated after the 72 hours will not be covered by the shipping company.

Return Policy

Within 30 days of delivery

Damaged in shipping:

We will arrange with our carrier to contact you to schedule a return. If you can determine the set is damaged at the time of delivery, refuse delivery and call us immediately.

Defective TV:

We can help troubleshoot and determine how to fix the problem. If we are unable to resolve the problem, we will arrange for service to assess the television. If service does not resolve the issue we will arrange with our carrier to contact you to schedule a return.

Don't like it:

If you want to return your TV we will accept your return, however we ask you pay for return shipping and any associated reprocessing fees. You will also need to pack the Television in its original box with all the original packing material, accessories and outer box. We will arrange with our carrier to contact you to schedule a return.

** We recommend that you keep all the packing material for a minimum of 30 days.

Read our full return policy for further details.